• All returns need an RMA (Return Merchandise Authorization) issued by our service team. This helps us track your request and process it quickly.
• Return requests must be made within 30 days of delivery. After that, we can only assist through warranty.
• Products should be unused, unopened, and in original packaging so they can go back into stock. Items that have been installed, missing parts, or damaged can’t be accepted.
• Custom or made-to-order items are not eligible for return or cancellation.
• Please note: shipping charges are non-refundable.

• Email us at: rma@lnlt.us
• Submit through our Contact Us Page
• Or request directly from your order history

Please have your order number, item list, and reason ready. Our team will review your request and respond with next steps.

• Customers cover return shipping unless the issue was clearly our mistake (wrong item, confirmed defect).
• To protect your shipment, we recommend using a trackable, insured method.
• Please write your RMA number clearly on the package—this ensures your return is accepted without delays.

• Every return is inspected once it arrives.
• Refunds or store credit are processed within 10 business days after approval.
• A 15% restocking fee applies to most returns not caused by our error. Additional charges may apply if parts are missing or repackaging is required.
• Refunds go back to the original payment method only.
• Items exchanged for replacements cannot later be refunded.

• Please report defects or shipping damage within 7 business days of delivery.
• Photos of the product, packaging, and serial number help us resolve the issue faster.
• Hold on to all items and packaging until we confirm next steps.
• If confirmed defective/damaged, we’ll replace at no cost to you. (Refunds are not offered for defects—replacement only.)

• Orders can be canceled at no cost before shipment.
• Once shipped, the order is considered final.
• Refused deliveries are treated as returns and will be subject to restocking and shipping fees.

Returns and refunds are not available for:

• Normal wear (scratches, fading, cosmetic marks)
• Rust, corrosion, or weather damage from improper installation environment
• Damage caused by misuse, accidents, dropping, or modification
• Electrical damage from surges, wrong wiring, or incompatible accessories
• Using indoor fixtures outdoors, or not following installation guidelines
• Requests made after 30 days from delivery

• Our liability is limited to the original purchase price of the product.
• We cannot cover indirect costs such as project delays or incidental losses.
• Policies may be updated from time to time without prior notice.
• Leonlite Commercial retains the final decision on all return and refund matters.