- Orders placed Monday–Friday before 1:00 PM PT are processed and shipped the same business day.

- Orders placed after 1:00 PM ship the next business day.

- For custom or bulk orders, lead times are communicated clearly at confirmation. Once confirmed, they cannot be cancelled.

- Every order comes with:

• An order confirmation email
• A shipping confirmation with tracking details

We partner with FedEx and USPS to make sure your order arrives safely and on time.

Options include:

- Economic Shipping

- Standard Shipping

- Express Shipping

- Local Delivery / Pickup

- Freight (TL/LTL) for large-volume jobs

- Same-Day Delivery: Place your order before 3:00 PM and receive it the same day.

- Next-Day Delivery: Orders placed after 3:00 PM arrive the following afternoon or evening.

- Secure Drop-Off: We leave your order at the address you specify, so your team can stay focused on the job.

- Calculated by weight, dimensions, destination, and shipping method.

- Large or complex orders may require freight. Any extra charges from storage, re-delivery, or incorrect information are billed to the client.

- Please provide a complete and accurate shipping address. Costs from corrections or re-shipments due to errors are billed to the client.

- On delivery, we kindly ask you or your representative to check the package:

• Any visible damage should be noted on the carrier’s receipt before signing.
• Concealed damage or defects should be reported within 7 business days, with photos.

- After this period, we may not be able to process claims.

- Missing shipments should be reported within 7 business days of the expected delivery date.

- If tracking shows “Delivered” (including signature or photo proof), the order is considered complete.

- If the carrier confirms a loss, you may choose:

• Re-shipment
• Store credit for the item value
  (Refunds are not offered for lost packages.)

- Duties, taxes, brokerage fees, and customs charges are the client’s responsibility.

- We provide required paperwork, but delays or seizures at customs are beyond our control.

- Risk transfers to the client once the shipment leaves our facility.

- Transparent communication at every step.

- Trusted carriers and trackable orders.

- Flexible local delivery for urgent needs.

- A fair and clear claim process.

- Responsibility for what we can control, with respect for your time and trust.